Thank you for recently joining the Ivy Leaf journey and experiencing growth with us! I am writing to you today to let you know that we are in the process of replacing our current fulfillment center to a new one. We hope this will allow us to better serve customers and improve our shipping and logistics processes.
- What does this mean for me?
- You’re not accepting returns? What if I want to return my item(s)!
- Why are you making this change?
- What is the new address for returns?
What does this mean for me?
Our shipping and returns address is changing (more info to come soon!). In the meantime, we are not accepting returns over the next 20 days. Any return that’s sent to our current returns address may be subject to additional shipping and handling fees.
You’re not accepting returns? What if I want to return my item(s)!
While we hope that we can work with you to troubleshoot any product issues you might have, we understand that our products aren’t for everyone. If you request a return within our 30 day policy, we will honor processing your return as soon as we’re back up and running! In other words, processing the return will just take longer, but no need to fret!
Why are you making this change?
As Ivy Leaf scales, we need a larger fulfillment center that can accommodate the needs of our customers and offer improved ship times
What is the new address for returns?
We will release this information once our new fulfillment center is able to accept returns. We will send a follow up email that mentions our new forwarding address.
Thank you so much for your patience, as we embark on growth together. We appreciate your understanding as we’re transitioning into a new fulfillment center. Thanks for being the best part of AutoBrush.